Frequently Asked Questions

About the Company

  • How long have you been in business? Over 23 years serving the greater Houston area.
     
  • Who founded McDonald Filtration? Alan McDonald — a chemist and former owner of AMAC Water Products.
     
  • Are you licensed and insured? Yes, fully licensed and insured.
     
  • Where are you located? 3402 Timmons Ln #6, Houston, TX 77027. Call (713) 539-9988.

The Filtration System

  • How does the system work? All your home's water passes through 8 filters across 7 housings.
     
  • What does it remove? Sediment, chlorine, chloramine, fluoride, heavy metals, pharmaceuticals, VOCs, herbicides, pesticides, viruses, and radioactive alpha particles.
     
  • Why filter shower and bath water too? Many chemicals enter your body through skin and inhalation, not just drinking.
     
  • Where is it installed? On a custom stainless steel bracket outside the house or in the garage.
     
  • How much does it cost? For standard flow house pipes, the cost is $5,300. For larger flow pipes, it can cost upwards of $6,200. Call and ask for Jeff McDonald for exact details.

Maintenance & Service

  • Does it need maintenance? Yes — regular maintenance keeps it performing its best.
     
  • What do service agreements include? Quarterly technician visits to inspect the system and check each filter.
     
  • Am I locked into a contract? No, service agreements are non-contractual. Visits can be more or less frequent as needed.

Optional Services

  • What else do you offer? Water pipe descaler treatment, pipe sanitization, and a UV light add-on.
     
  • What's a booster pump? It raises water pressure to 50 psi — good for low-pressure, multiple shower heads, or multi-level townhomes.
     
  • What about freezing weather? We have guidance and a video walkthrough on our site to help protect your system.

Getting Started

  • What if I'm not sure what I need? We'll evaluate your situation and give professional advice.
     
  • How do I get started? Call (713) 539-9988 or use our Contact page.